Contact — Altitude Support Desk
Talk to the
Crew in
the Clouds
Questions about a deck, an order, or which setup fits your riding style? We answer every message from the workshop — usually within one clear day.
Replies within 24h
Mon–Fri, 9–18 CET
Send a message
Tell us what you need — order number if it's about a shipment.
crew@nimbusdecks.com
Orders, warranty and everything else.
Workshop & showroom
Hangar 7, Cloudbreak Lane 12
10115 Berlin, Germany
Thu–Sat, 11–19 — try decks on our indoor mini ramp.
Response times
Messages: under 24h on weekdays.
Order changes: same-day before 14:00 CET.
Warranty claims: assessed within 48h.
In person
Drop by the Hangar
Our Berlin workshop doubles as a showroom. Feel the concave of every deck in the line, watch fresh shapes come off the press, and take a few runs on the mini ramp before you commit.
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Full deck lineup on the wall — test-flex any shape
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Free grip and setup with any deck bought in store
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Indoor mini ramp open Thu–Sat, helmets provided
Crew on site daily
8 riders ready to help you pick
Quick answers
Before you write — check these
Where's my order?
Every parcel ships tracked. You'll find the live link in your shipping email — or paste your order number in the form above and we'll trace it.
Wrong size deck?
30-day exchanges on unridden decks, grip tape still sealed. Start a return from your account page or message us with the order number.
Which width for me?
Street under 8.25", transition and cruising above. Tell us your shoe size and terrain in the form — the crew will spec your setup.
Rather just ride? The decks are waiting up here.
Skip the inbox — every shape in the current line is live in the shop, with free shipping over €80 and a 30-day ride-or-return promise.
ALT 2400m — Signature Series